At R LIVEABLE, we strive to deliver the best quality Geo-tagged, carbon-identified food products directly from trusted FPO farmers to your doorstep. However, if you are not entirely satisfied with your purchase, we’re here to help.

🔄 Return Policy

We accept returns only under the following conditions:

  • Damaged or Defective Products: If the product is physically damaged, leaked, or broken upon delivery.

  • Wrong Item Delivered: If you receive a product that is different from what you ordered.

  • Expired Product: If the product delivered is expired or unfit for consumption.

⏱ Return Window: You must initiate the return within 48 hours of delivery by contacting our support team.

📦 Conditions:

  • The product must be unused and in its original packaging.

  • You must provide a photo/video of the issue at the time of return request.

  • Perishable items like fresh vegetables, milk, etc., are not eligible for return unless damaged or spoiled upon arrival.

💸 Refund Policy

Once your return is approved, we will initiate a refund through one of the following modes:

  • Prepaid Orders: Amount will be refunded to your original payment method within 5–7 working days.

  • COD Orders: Refund will be issued to your bank account or UPI within 7–10 working days, after confirmation.

🔁 Exchange Option: In some cases, we may offer a replacement product instead of refund (subject to availability).

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

  • Items without original packaging or seal broken

  • Products returned after 48 hours of delivery

  • Customized or made-to-order items

  • Items damaged due to misuse or improper storage after delivery

📞 How to Request a Return or Refund

  1. Contact us via WhatsApp at +91 9062621919 or email us at drsanjujakhar78@gmail.com

  2. Share your Order ID and reason for return/refund

  3. Attach supporting images or videos of the product

  4. Our team will review your request and guide you through the next steps

🛑 Important Notes

  • R LIVEABLE reserves the right to reject return/refund requests that do not meet our policy terms.

  • Refunds will not be processed if the product is tampered with or used.

  • Return shipping, if required, will be arranged by our team at no cost to the customer (for valid issues only).

Thank you for supporting Indian farmers and sustainable food systems. Your trust means everything to us!